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Course Title	Days	Price	lecturer	January	February	March	April	May	June	July	August	September	October	November	December
《卓越的客户服务技巧训练》765	2	0				12-13 上海		14-15 上海		15-16 上海		18-19 上海	24-25 上海	17-18 上海
《构建卓越的客户服务管理体系》766	2	0		6-7 上海	27-28 上海		9-10 上海 9-10 上海	21-22 上海 21-22 上海		10-11 上海 10-11 上海	29-30 上海 29-30 上海		16-17 上海 16-17 上海		3-4 上海 3-4 上海
《应用Excel实现客户关系管理和客户需求挖掘》	2	0							18-19 上海
《有效处理客户的不满、抱怨、投诉》	2	0				4-5 上海	29-30 上海		24-25 上海		5-6 上海	23-24 上海		19-20 上海	17-18 上海

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